Terms of service
Last updated: 27 July 2025
This website is operated by The Lotion Pty Ltd (“we”, “us”, or “our”). By accessing this site, purchasing from our store, or interacting with any part of our Services, you agree to be bound by the following Terms of Service (“Terms”).
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content. If you do not agree, you must not access or use this website.
BINDING AGREEMENT
By placing an order and completing payment on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Returns Policy. This agreement is effective immediately upon successful payment and forms a binding legal contract between you and The Lotion Pty Ltd.
1. ELIGIBILITY
You confirm that you are at least the age of majority in your jurisdiction, or that you have given consent for a minor dependent to use this site under your supervision.
You may not use our products or Services for any illegal or unauthorised purpose. Violation of any laws or terms will result in immediate termination of your access to our Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time. You agree not to reproduce, duplicate, sell, or exploit any portion of the Services without our express written permission.
Your content (excluding payment data) may be transferred unencrypted across networks to meet technical delivery standards. Payment information is always encrypted.
3. WEBSITE INFORMATION
Information on this website is provided for general purposes only. We do not guarantee accuracy, completeness, or timeliness. Reliance on any information from this site is at your own risk.
4. PRICING & SERVICE MODIFICATIONS
Prices are subject to change at any time without notice. We reserve the right to modify or discontinue the Services or products at any time. We are not liable for any price change, modification, or discontinuance.
5. PRODUCTS & AVAILABILITY
All products are subject to availability and may be modified or discontinued at our discretion. We may limit quantities or restrict sales to any individual or region.
We strive to represent product colours and images accurately, but cannot guarantee how they appear on your screen.
All purchases are subject to our Refund Policy.
6. ORDERING & BILLING
We reserve the right to refuse or cancel any order at our sole discretion, including those we suspect are fraudulent or reselling. We may limit quantities purchased per person, household, or order.
You agree to provide current, complete, and accurate billing and account information and to update it as required.
7. THIRD-PARTY TOOLS & SERVICES
We may provide access to third-party tools “as is” without warranties or liability. Use of such tools is at your own risk and subject to those third parties’ terms.
8. THIRD-PARTY LINKS
Our site may contain links to external sites. We are not responsible for their content, policies, or services. Interactions with third parties are solely between you and them.
9. USER CONTENT & FEEDBACK
Any feedback, reviews, or suggestions you send to us may be used without compensation or acknowledgment. You agree not to violate any intellectual property or upload harmful content.
10. PRIVACY
All personal information submitted via this site is governed by our Privacy Policy. By using the Services, you consent to the collection, use, and disclosure of your data as outlined therein.
11. ERRORS & OMISSIONS
We may correct errors, inaccuracies or omissions related to pricing, descriptions, or availability at any time without notice. We are not obliged to update any information except as required by law.
12. PROHIBITED USES
You may not use this site for any unlawful or prohibited purpose, including:
- Violating laws or third-party rights
- Uploading viruses or malicious code
- Engaging in abuse, discrimination, or harassment
- Collecting personal data without consent
- Circumventing security systems
We may terminate your access for any violation.
13. DISCLAIMER OF WARRANTIES
We do not guarantee uninterrupted, secure, or error-free use of the Services. All products and Services are provided “as is” and “as available” without any express or implied warranties.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Lotion Pty Ltd and its officers, employees, and suppliers are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the site, products, or Services. If liability is established, it will be limited to the purchase amount or AUD $100, whichever is less.
15. INDEMNIFICATION
You agree to indemnify and hold harmless The Lotion Pty Ltd from any claim, demand, or legal expense arising from your breach of these Terms or violation of any law or third-party rights.
16. SEVERABILITY
If any part of these Terms is deemed unenforceable, the rest will remain valid and enforceable to the maximum extent permitted by law.
17. TERMINATION
These Terms remain in effect until terminated. We may terminate this agreement without notice if you breach any provision. You remain liable for any amounts due up to and including the termination date.
18. ENTIRE AGREEMENT
These Terms, along with our Privacy, Shipping, and Returns policies, form the entire agreement between you and us. They override any previous agreements, communications, or understandings.
19. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in accordance with Australian law and heard in Australian courts.
20. CONTACT
For any questions about these Terms, please contact: info@thelotion.com.au