Privacy policy

THE LOTION PTY LTD — PRIVACY POLICY

Last updated: 27 July 2025

This Privacy Policy explains how The Lotion Pty Ltd (“we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit thelotion.com.au, purchase from us, engage with our services or interact with us in any way (the “Services”).

By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. Changes to This Policy

We may update this policy to reflect legal, operational, or business changes. We’ll revise the “Last updated” date above and comply with all legal notice requirements.

2. What Information We Collect

a) Information You Provide

We may collect:

  • Name, email, phone number
  • Shipping and billing address
  • Order and payment details
  • Account login information
  • Customer service queries or reviews

b) Automatically Collected Data

When you visit our site, we may collect:

  • IP address, browser, device type
  • Interaction with our site (e.g. pages viewed, time on site)
  • Cookies and similar tracking data

c) Information from Third Parties

We may receive personal information from:

  • Shopify (store platform)
  • Payment gateways (e.g. Shopify Payments, PayPal)
  • Google and Facebook (ads, analytics, reviews)
  • Marketing or analytics partners

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Improve the Services and shopping experience
  • Communicate updates or offers
  • Prevent fraud or misuse
  • Comply with legal requirements

We may send transactional messages (e.g. order confirmation). You may opt out of promotional emails at any time.

4. Google Customer Reviews Disclosure

If you place an order, you may receive an email from Google Customer Reviews requesting feedback. By completing your purchase, you consent to:

  • Google receiving your name, email, and order details
  • Google sending you a post-purchase survey
  • Google displaying anonymised reviews publicly

This is done in accordance with Google’s Privacy Policy.

5. Cookies and Tracking

We use cookies to:

  • Power and optimise the website
  • Track analytics and site usage
  • Enable ad performance and retargeting

 

You can manage cookies in your browser settings. Some features may not function if cookies are disabled.

More: Shopify’s Cookie Policy

6. How We Share Your Data

We may share your information with:

  • Shopify – for store operations
  • Payment processors – for secure transactions
  • Shipping partners – for delivery fulfilment
  • Marketing partners – for email, SMS, or advertising
  • Google or Meta – for review or ad performance purposes
  • Analytics and cloud storage providers

We do not sell or rent your data.

7. Data Transfers & International Processing

 

Your data may be processed outside Australia (e.g. by Shopify or Google servers). Where required, we use lawful transfer mechanisms such as Standard Contractual Clauses to protect your data.

8. Security and Retention

We use industry-standard security to protect your data. No system is 100% secure, so please use strong passwords and contact us if you suspect unauthorised activity.

We retain data only as long as needed to:

  • Fulfil your order or account
  • Comply with legal obligations
  • Resolve disputes or enforce agreements

9. Your Rights

Depending on your location, you may have the right to:

  • Access, correct or delete your data
  • Withdraw consent or object to processing
  • Request data portability
  • Lodge a complaint

To exercise your rights, email us at info@thelotion.com.au

10. Children’s Privacy

We do not knowingly collect data from children under 16. If you believe we have, contact us and we will delete it.

11. Third-Party Links

We are not responsible for privacy policies of third-party websites linked from our store. You should review their terms separately.

12. Complaints

If you are concerned about our use of your data, contact us. If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@thelotion.com.au